Summing up everything together, I created this Service Critique Summary, emphasizing the pain points and the positive features of the service. There are already some interesting opportunities visible, like e.g. “Traces of self-organisation beyond the festival structure” in the context of secondary ticket market which shows the need for a new type of service that would facilitate that.
After our talk with Corinne I decided to represent more clearly the current ways tickets are bought in the festival context. The graph of “ticket buying flow” shows clearly shows that even if the ticket is bought online, it has to be physically collected at the office due to old-fashioned booking system.
This is something that I will have to consider while designing the last-minute/return ticker service for the festival since currently the festival has no resources, nor money for upgrading to an online ticketing systems.